My orders

1. Order Management

🛍️ 1.1 How do I place an order?

Ordering on ShopZaka is quick and easy. Here’s how you do it:

1. Go to ShopZaka.co.za
2. Browse the products in our Vendor Shops🛒
   – Use the Search Bar or click Category to filter your faves
   
3. Found your fit?
   – Select size, colour, or quantity
   – Click Add to Cart 🧺
   
4. Checkout and plug in your delivery + payment info
   
5. You’ll get a confirmation email + updates on your order 📧 

1.2 Why can’t I place an order?

If you’re stuck at checkout, double check that:

• Your payment info is correct 💳
  
• The item isn’t sold out ⛔
  

Still having trouble? Contact support carecorner@shopzaka.co.za✉️

1.3 Where do I find my orders?

Track all your orders like a pro:

• Log in at ShopZaka.co.za
  
• Click your profile icon 👤
  
• Head to Orders > Order History
  
• View all your past + current orders with their delivery statuses ✅ 

1.4 How can I get help with my order?

For questions about a specific product or order:

• Contact the seller via their Shop page
  
• Or go to Orders > Order History → Tap Support Ticket
  
• Pick a category, explain the issue, and click Submit 🧾
• Need extra help? Email us anytime at carecorner@shopzaka.co.za 💌

 

2. Order Status

2.1 What do the order statuses mean?

Here’s what each status means:

• Not Dispatched: Seller hasn’t shipped it yet  
  
• Dispatched: Package is out with Pudo or PAXI  
  
• Pre-Transit: Waiting to be scanned  
  
• In Transit: On the way to you  
  
• Delivered: It’s landed! 🎉

You’ll get SMSes or emails at each stage.

If your order is stuck, contact the seller or log a support ticket.

2.2 How do I track my order?

• Log in to ShopZaka.co.za
• Head to Orders > Order History
  
• Click the tracking link next to your order
  
• You’ll be redirected to the courier’s site for real-time updates 📦 

3. Changing Your Order

How do I change my order?

Want to switch quantity, colour or size? If it hasn’t been shipped, the seller might be able to help. Here’s how:

• Go to Orders > Order History
  
• Select your order → Tap Support
  
• Drop your request and click Submit

Note: Each seller has their own policy, so it’s worth checking their Shop first.

 

4. Cancelling Your Order

❌ How do I cancel?

Same as changing your order — if it hasn’t shipped, the seller might allow cancellation:

• Go to Orders > Order History
  
• Find the order
  
• Tap the seller’s Shop
  
• Hit Contact Seller and request cancellation 📩
  Note: Each seller has their own policy, so it’s worth checking their Shop first.

5. Order Cancellations

😬 Why did my order get cancelled?

It could be because of:

• Payment issues 💳🚫
  
• Product suddenly went out of stock 
  
• You’ll be notified with the reason + possible alternatives. Didn’t hear back? Contact the seller or message us at carecorner@shopzaka.com.