Support tickets & Queries

What’s a support ticket?

 A support ticket = your official way to get help with an order.
It lets the seller know there’s a problem and tracks the conversation until it’s sorted. ✅

How do I create a support ticket?

• Head to shopzaka.co.za
  
• Click the Log In icon n
  
• Select Order History → then choose the order you’re having an issue with
  
• On the right side under Actions, click Support
  
• Fill in the details:
  
  • Category n
    
  • Priority  (Standard or Urgent)
    
  • Describe the issue 💬
    
• Hit Submit — and you’re done. We’ll handle it from there!

When will I get a reply?

Stall owners aim to reply ASAP (on business days).
Response times depend on the issue, but we try to move quick. ⚡

Can I track my ticket status?

Absolutely. Here’s how:

• Log In to your account
  
• Go to your Dashboard
  
• Select Support Tickets from the dropdown
  
• You’ll see all your tickets listed
  
• Click View to check the one you want to track 📋

What if it’s urgent?

 Set the Priority to Urgent when you create your ticket.
We’ll bump it up and aim to get back to you even faster. 🧯

Not happy with the response?

No stress — you can escalate the ticket directly inside the support thread.
Or email our support team: carecorner@shopzaka.co.za 💌
We’ve got your back.